Frequently Asked Questions

Can ship on the same day I place my order?

Yes! maintains large inventories of hardware and can therefore get orders out on the same day. However this service is reserved mostly for expedited orders. Please contact us for special arrangements.

How do I get free shipping for my order?

Your shipping quote will automatically qualify for FREE Super Saver shipping if your order:

  • is over $200

  • ships anywhere in the contiguous 48 United States

  • weighs less than 50 lbs.


What shipping methods do you offer?

When buying online, we offer :

  • FREE Super Saver shipping (in the United States, Canada and Mexico only)

  • Standard Ground shipping (in the United States, Canada and Mexico only)

  • Next Day Air shipping

  • 2 Day Air shipping

  • Standard International shipping

We can accommodate large orders, custom shipping and freight arrangements, as well as shipping on your company's account if necessary.

Do you ship outside of the US?

Yes! International customers are a big part of our business. As a general rule, anywhere the shipping companies go, we go.

Where does get its equipment?

We get all of our equipment from working environments. Most of our inventory comes from companies and organizations that are liquidating their assets either because of a bankruptcy, downsizing or perhaps they are upgrading. We buy back many parts form our existing customers and also source equipment from asset recovery specialists.

What is's return policy?

Don't worry, if items are damaged in shipping we will replace the item at no cost.

If an incorrect product is ordered, you may exchange the product for another of equal or greater value, minus any fees and shipping costs. Returns in these cases may be subject to a restocking fee of up to 25%, depending on part availability and market conditions.

What methods of payment does accept?

We accept all major credit cards (American Express, VISA, MasterCard, Discover), Paypal, cashier's check, company check (after they clear the bank) and wire transfers. We also accept purchase orders from both government and education organizations based in the Unites States only.


Questions? Give us a ring at (866)-204-4962 or email us.