Prior to returning any equipment or accessories to Network Orbitz, all customers must contact our account representative to initiate the return process. Network Orbitz will attempt to troubleshoot and resolve any problems reported by our customers. If the problems cannot be resolved we will issue a return merchandise authorization (“RMA”) number. The customer will then be responsible for repackaging the equipment and/or accessories in a manner which fully protects it from damage during shipping and arranging for shipping to the location designated by Network Orbitz. All customers must include the RMA number on the shipping label so that it can be returned to the correct department.
- All equipment must be returned in the same condition in which it was originally purchased, reasonable wear and tear will be considered for exclusion.
- Customers are responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable unless advised otherwise by Network Orbitz representative. If you receive a refund, the cost of return shipping will be deducted from your refund and all returns may be subject to a restocking fee.